Kings of Vapor

Trident JS Restoration

I moved to the area recently and have been trying out different vape shops. I usually buy disposables, so I know the drill - "Hit it before leaving the store" and all that. But after wasting my money on four different Orions that turned out to be trash in the first two hours, I switched to another recommendation from the employee. Unfortunately, I had a similar experience with that brand too. It seems like they have a very poor distributor and are cutting costs at the expense of quality. I'm not satisfied with their products, and I'm trashing their little key chain card.

Kubuchi Khan

Convenient location, excellent selection. Poor staffing, very distracted, inattentive, unenthusiastic, kinda rude. Going to find somewhere else to shop...

Demitre Jones

An incredibly dumb staff I asked a question looking for a replacement stick for my vape. They were so stupid didn’t know what I was talking about too busy old phones just not professional at all ever experience and I’m never been here until today. I’ll never come back.

Courtney Moody

Everyone was very helpful and kind! They have a pretty big selection to choose from and the inside is nice and clean. Their house flavors cost cheap and taste awesome! Will be my regular shop for house and coils!

Brandon Anter

First, let me start out by saying I have shopped at Kings of vapor for years. I’ve had customer service issues in the past, but they’ve always been resolved I’m a heavy vaper. I used to smoke two packs a day. Over the probably six years I have probably spent over 3000$ to $4000 at the different Kings a vapor stores. I have switched to pod devices and other salt Nic devices in the last few years. Recently, it was time for a new device, as it was becoming increasingly difficult to get pods and coils for the one I had. I purchased a Caliburn koko from this location recently. After about a week or two the device stopped seating the coils properly. More recently the device started auto firing nonstop, which would lead to flooding. I work 60 hours a week so today I finally had a chance to stop up because I left work early. The employee named Kota, informed me that I was out of “warranty” on the device by a Day. (This was day 31) I was informed that they would not replace the device. I knew it couldn’t be done without manager approval so I asked him to reach out to a manager, which he did. I’m pretty sure the managers name is Derek, but the employee would not confirm at the end. Regardless, I asked the employee to throw the manager on speaker so I could tell him what was going on. He did and then informed the manager that “hey, I threw you on speaker so you can talk to him”. To which the manager promptly replied, take me off speaker in an irritated tone. The manager gave kota several troubleshooting steps which I had already done multiple times and then we tried again in the store. The Autofire continued to happen and then he said that he is unwilling to replace the device. The device was only 30 or $40 and to be honest it’s not about the money it’s about the fact that I have had customer service issues in the past I have let it go. I have managed several different retail stores in the past. This managers unwillingness to even attempt to defuse a situation is a disgrace. Let alone the fact the employee, would not confirm the managers name at the end. I’ve always gone back to Kings because the employees have always been great, but it’s always seemed like the managers have been difficult to say the least. Today is yet another example of terrible management and customer service that will lead to me taking my business elsewhere from now on. The disposable prices and 30 mill juice prices are a few dollars higher than the surrounding stores which I was always willing to overlook for convenience and loyalty. Well today I was shown that my loyalty with my dollar meant nothing so I will be taking my money somewhere else from now on. What a shame!