TD/ROOTS

Michael Anderson

Gary provided exceptional customer service! From start to finish, he was attentive, knowledgeable, and went above and beyond to meet my needs. His professionalism and friendly demeanor made the experience enjoyable and stress-free. I highly recommend Gary for anyone seeking top-notch service!

Jason Heath

Gary and the folks at Roots are top notch. The level of expertise they have with the array of products they carry is beyond any other in the industry. What stands out the most to me is the care they show for each individual that comes to the store. Gary and his staff go above and beyond to provide targeted solutions for each individual. You can see the passion they have when working to find the best product for each individuals needs.

Toni Ann Courduff

There are not enough stars to rate these great people. They take time to answer any questions and help you. High quality products. Gary is amazing!!

Mike D.

Best customer service around. Super friendly owner. Great with answering all of your questions. You get what you pay for with these products. A+

Lucas “‫سليمان نور‬‎” Hess

We were looking for a good place to buy CBD flower & other CBD products here in Jacksonville, & I am so glad that I found Roots! It's so hard to find places that are family owned, organic, & safe. Firstly Shane was awesome!!! He took so much time to talk to my wife & I about the shop, their farm in Oregon, their products. Every question we had, he was happy to answer. I had placed my order last night & was originally going to do their curbside pickup, but decided to go in instead & I am so glad I did! The new shop is still getting set up, but it is already looking great. I got four different 3.5g packs from their 2019 harvest. Hawaiian Haze, Mountain Mango, Special Sauce, & Sour space. I was amazed by the sheer variety & choices that they have for the CBD flower. I went with their 2019 harvest because it was cheaper than the 2020, & since it was my first time using CBD flower instead of a tincture. I didn't want to rush in & spend a bunch without knowing much. The products were waiting in the cutest gift bag with my name, a definite awesome touch. The flower itself was packaged in very nice smell proof bag that was sealed, so you know there was no tampering with it. I did receive slightly different strains than I had ordered, but I just figured that was due to a shortage of one of the strains. Instead of 3.5g of Special Sauce I had been given 3.5g of Cascade Berry, but I received two pre-rolls of the Special Sauce as well. Like I said, I had no problem with it & didn't mind it at all. I'm just happy to try out so many strains! The flower looks & smells amazing 💜💜💜!!! Can't wait to give all these a try. We will definitely be back!!!